Should You Repair a Broken Dental Sensor or Replace It?
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June 5, 2025
Dental x-ray sensors are critical tools in every dental practice across the country. When a dental sensor breaks down, it can quickly disrupt your workflow and lead to costly downtime, even if you have a backup. The question then becomes: Should you repair or replace the broken dental sensor?
This decision isn’t always straightforward—let’s take a look at how to determine the most cost-effective option.
When Can a Dental Sensor Be Repaired?
Most dental x-ray sensors can be repaired. Common issues range from intermittent function to physical damage. Things like cables, micro components, and protective casing can be replaced. As long as the internal CMOS chip remains functional, repairs are easier and less expensive. Here’s when it makes sense to consider repairs vs. replacement.
Minor Damage to Cables or Conductors
If the tail cable or USB connector is damaged, it can usually be repaired without affecting the dental sensor’s functionality.
Broken Casing or Shielding
If the sensor casing is cracked but the internal components are still intact, it’s generally possible to repair or replace the outer shell without needing to replace the entire unit.
Intermittent Connectivity
Sometimes, loose or damaged connections cause the dental sensor to drop out or fail entirely. If a problem with the USB or cable connections is causing the issue, a repair can easily restore full functionality.
Is It Worth Repairing a Broken Dental Sensor?
Absolutely! Repairing a broken dental sensor is usually a more cost-effective and sustainable option than replacement. Here are a few reasons why repair is worth it.
It’s More Cost-Effective
Repairing a sensor is typically much cheaper than replacing it. For example, if the repair cost is a fraction of the new sensor’s price, repairing is often the more cost-effective option. However, if the sensor is too old and showing the wrong signs, a new unit may be a better long-term investment.
There’s Less Downtime
Repairs can often be completed in as little as 48 hours, while it can take longer to order and receive a replacement. Consider how long you can afford to be without your sensor. If downtime will negatively impact your practice and cause a loss of revenue, it may be worth paying for the repair to get your sensor back up and running quickly.
It’s More Sustainable
Repairing dental sensors reduces e-waste, helping make your dental practice greener. Dental sensors contain electronic components, plastics, and metals that take years to break down in landfills. By choosing to repair rather than replace, you’re extending the life of your existing equipment.
Five Signs Your Dental Sensor Needs Replacing
While many dental x-ray sensor issues can be repaired, there are certain signs that indicate your sensor has reached the end of its lifespan and should be replaced. Here’s what to look out for:
1. Persistent Image Defects
If you consistently see lines, artifacts, or other visual defects that are unchanging from image to image, this may be due to physical damage. If the sensor is dropped, or on the receiving end of a power surge, permanent damage may have occurred. This kind of damage typically requires a full replacement, as it affects the sensor’s core functionality, and cannot be repaired. Usually, a phone call along with a sample image can determine if the sensor is beyond repair.
2. No Image at All
If your sensor produces no image at all and it’s not due to software or connectivity issues, the internal components might have degraded beyond repair. Image failure is often a sign that the sensor itself has failed and must be replaced.
3. Outdated Software
If the dental x-ray sensor is incompatible with your current software or operating system, it won’t be able to communicate with your computer. While some older sensors can be upgraded, replacing them is the only viable option if they’re obsolete.
4. Failed Self-Diagnostics or Error Messages
Does your dental sensor repeatedly fail its self-diagnostic tests? Does it generate error messages that can’t be resolved through troubleshooting? These can be signs of operational issues that can’t be repaired.
5. Wear and Tear from Constant Use
If your dental x-ray sensor is showing significant signs of wear (frequent malfunctions or obvious physical damage), it may be time for a replacement. Technology advances rapidly, and older sensors simply can’t provide the same image quality or reliability as the newer ones. However, some older models can be more reliable, so it’s wise to get an expert opinion before you decide to order a replacement.
When in Doubt, Consult an Expert
Not sure if you should repair or replace your broken dental sensor? Let the Dental Sensor Repair Experts have a look. We offer free testing and diagnostics, as well as free quotes for repair services. If you have a broken dental sensor, it won’t cost you anything to find out whether you can repair it or if you have to replace it.
Give us a call at 719-960-1373 or contact us online to get $100 off your first invoice.