Why You Shouldn’t Try to Fix Broken Dental Sensors Yourself

Why You Shouldn’t Try to Fix Broken Dental Sensors Yourself

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March 31, 2025

X-ray sensors are a vital piece of equipment at dental practices across the country. But they don’t last forever. Over time, dental sensors may start to malfunction from constant use or from accidental damage. While it may be tempting to try to repair a broken dental sensor yourself, it’s not worth the risk. Here’s why you should leave X-ray sensor repairs to the professionals.

Risk of Further Damage & Reduced Image Quality

Dental X-ray sensors are delicate devices with intricate internal components. Their delicate circuit boards, wiring, imaging sensors, and microelectronics all require precise handling. Attempting to open or manipulate your sensor without proper training or the right tools can cause irreversible damage. What might have started as a minor issue could escalate into a costly replacement instead of a moderately priced repair. 

Unauthorized repairs can even degrade the image quality, leading to potential misdiagnoses and compromised patient care. Only a trained professional can properly restore a sensor so that it continues to deliver clear, high quality images.

Loss of Manufacturer’s Warranty

Most manufacturers offer warranties that cover repairs or replacements for specific issues. However, unauthorized repairs or modifications can render the warranty invalid. If you try to fix it yourself and fail, you may lose your coverage and end up paying full price for repairs or a replacement. 

Lack of Proper Tools and Expertise

Professional repair technicians have the specialized tools and training required to diagnose and correct problems with x-ray sensors. Repairs like micro soldering should only be attempted by a professional. Without the proper equipment, you will not be able to identify the root cause of the problem. Ineffective or temporary fixes will only get worse over time. 

Safety Concerns

The electrical components in dental X-ray sensors require careful handling. Attempting to repair these devices yourself can cause electrical shorts, overheating, or even expose you to harmful materials. Professional repair technicians follow strict safety protocols to prevent such hazards.

Costly Replacements 

While attempting to repair a dental sensor yourself may seem like a way to save money, a failed attempt can end up costing far more. If you damage the sensor beyond repair, you will have to invest in a brand-new unit, which will be significantly more expensive than hiring an expert in the first place. 

Minimized Downtime for Your Practice

Every day that your dental x-ray sensor is out of commission will compromise your reputation for efficiency and patient care. Waiting to call in a professional will only cost more in the long run. Repair technicians are equipped to diagnose and solve problems quickly, getting your sensor back in working order with minimal disruption to your practice. 

What to Do if Your Dental X-Ray Sensor Breaks

If your dental X-ray sensor stops working, follow these steps to ensure the best possible outcome:

  1. Check for Simple Fixes: 

Sometimes, connectivity issues or software glitches can cause malfunctions. Restart your imaging software, check cables and ports, and try using a different USB port. 

  1. Avoid Using the Sensor Further:

Continuing to use a damaged sensor can make the problem worse. If there’s visible damage, do not power the dental x-ray sensor on.

  1. Document the Issue:

Take note of any error messages, unusual behavior, or visible damage. This information will be helpful for repair specialists.

  1. Contact a Professional Repair Service:

Reach out to a trusted sensor repair service such as Dental Sensor Repair Experts as soon as possible. Make sure to provide details about the issue to help ensure efficient repairs.  

Quick & Effective Dental X-Ray Sensor Repair Services

While it may be tempting to troubleshoot and repair your dental X-ray sensor yourself, the risks far outweigh the benefits. If you’re having trouble with your sensor, contact Dental Sensor Repair Experts right away. We can repair sensors from all the leading brands, including Kodak, Carestream®, Dexis™, Gendex™, Schick®, and more. 

Fill out our form or give us a call today to request a free quote and get $100 off your first invoice.  

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DSREX have been amazing to work with.  Erik and his team have been able to repair our sensors with great speed and low cost with same day repairs and overnight shipping.  This has made it possible for out dental team to keep running efficiently.  Erik is easy to talk to and very knowledgeable when it comes to dental sensors and what works best for us.

We highly recommend Erik and DSRex.com!  They were helpful, kind, knowledgeable and very professional.  Not only did Erik get us the sensor we needed, he helped get our old one fixed so we could have a back up.  They went above and beyond any other company that we tried  to locate a sensor or fix our broken one! Great company and great customer service!

Over the past couple of years our office has sent in several Schick sensors and cables for repair. I have found Erik to be very upfront about what his team is able to do and whether or not the item is even worth repairing. DSRex is very diligent and will work hard to source items needed for the repair process. They communicate well throughout the process and are attentive to the customer’s timeline for repair.  

Being the owner of a busy dental practice I only trust Dental Sensor Repair Experts. Dental Sensor Repair Experts have quickly and effectively fixed my dental sensors on several occasions. Their customer service is top notch and their prices are very fair. Additionally, the turn around time has always been very fast allowing me to resume my normal radiology as quickly as possible.

I was referred to Dental Sensor Repair Experts a year ago when I had a few sensors quit on me. In a pinch, they repaired all of them quickly, and saved me thousands! It’s been a year now, and all my sensors are still working with no problems! Great company, great people!

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